Customer Experience Cx

This skill provides a framework for creating exceptional digital customer experiences by understanding customers, personalizing journeys, and implementing proven tactics. **How This Skill Helps:** - Maps complete customer journeys to identify friction points - Implements personalization across all customer touchpoints - Gathers and acts on customer feedback systematically - Optimizes mobile and omnichannel experiences **When to Use:** Use when improving customer satisfaction scores, reducing churn, or optimizing the end-to-end customer journey.